Policies

Payment

Advisory calls, call packs, Business Reviews and Office Hours seats are paid in full at the time of booking. Payments are processed securely by Stripe. Radzberry never sees or stores your full card details.

Charges appear on your card statement as RADZBERRY. You'll receive an emailed receipt for every payment.

Rescheduling and missed sessions

Advisory calls and Business Review sessions

You can reschedule at no charge up to 24 hours before the scheduled start, using the link in your booking confirmation. Changes requested less than 24 hours before the start, or a session you don't attend, count as a completed session and are not refunded or rescheduled.

Office Hours

If you cancel at least 24 hours before a session, your seat moves to the next available session. Cancellations within 24 hours, and seats not used, are not refunded or transferred.

If we need to reschedule

If Radzberry has to move a session, we'll contact you as early as possible with alternative times. If we've had to move the same session twice, you can choose a full refund of that session instead of rebooking.

Refunds

• Advisory calls and call packs are non-refundable once purchased. Unused calls in a pack remain available for 12 months from purchase.
• Business Reviews are refundable in full if you cancel more than 24 hours before the first session. Once the first session has taken place, the fee is non-refundable.
• Office Hours seats are non-refundable, as described above.

If something went wrong on our side, such as a technical failure that prevented the session, contact us and we'll make it right with a new session or a refund.

Projects and the project credit

Fixed-price projects are governed by a written scope of work that you sign before any work begins. It sets out the deliverables, price, payment schedule, delivery date, and how changes to scope are handled. Where the scope of work and this page differ, the scope of work applies.

The fee for an advisory call or Business Review is credited toward the price of any project you sign within 30 days of that call or review. The credit applies once per project and has no cash value.

Recording

Advisory calls, Business Review sessions and Office Hours are recorded so we can prepare accurate written deliverables. Florida law requires the consent of everyone on a recorded call. By booking, you consent to recording, and we confirm that consent at the start of each session.

Recordings and transcripts of private sessions are used only to prepare your deliverables and serve you, and are not shared outside Radzberry and its delivery team. For advisory calls and Office Hours, video recordings are deleted 30 days after the session, and written transcripts are kept for 120 days after the session as a record of the work, then deleted. For Business Reviews and projects, recordings are kept for the length of the engagement, and the same 30-day and 120-day periods start when we deliver your final deliverable. You can ask us to delete either sooner, unless we need to keep them to resolve an open billing dispute.

Office Hours recordings are shared with that session's attendees. You're welcome to keep your camera off and to share sensitive details privately when you submit your question.

Confidentiality

What you share with us about your business stays confidential and is used only to advise you. We're happy to sign a mutual NDA before a call if you'd like one. Some of our work is delivered by a small team working under Radzberry's direction, and everyone on that team is bound by the same confidentiality obligations.

Nature of our advice

Radzberry provides business and operational advice. We don't provide legal, tax, accounting, investment or regulatory advice, and our recommendations aren't a substitute for those professionals. Decisions about your business remain yours, and we can't guarantee any particular result.

Billing contact

For questions about a charge, a receipt, or a refund, contact us before raising a dispute with your card issuer. We respond to billing questions within two business days.

Billing: [email protected]

To book a call or session, please use the booking options on our website. This address handles billing questions only.

How we handle your information is covered in our privacy policy. These policies are governed by the laws of the State of Florida.